When should I take the second night’s test?
You should undergo your second night’s sleep study the night following your initial sleep test.
What if something comes up and I’m unable to undergo my studies immediately?
We understand sometimes things come up, however, don’t wait too long to undergo the studies as this will significantly delay diagnosis and treatment.
What is the maximum amount of time I can have the testing equipment?
You’ll have 7 days to complete both nights of your sleep test, and drop-off your ApneaLink™ Air testing equipment at your local U.S. post office. (A prepaid shipping label has been provided for your convenience and you can ship the unit back in the same box it arrived in). If not dropped off at the post office within 7 days, a $25 late fee may apply. Delays can occur, please call Ez Sleep for assistance.
What if I get busy or don’t have time to take my test or drop it off on time?
If you are unable to send your ApneaLink™ Air testing equipment back on time, just let us know immediately and we can arrange an extended window of time (usually 2-3 additional days). A prepaid shipping label is provided with your ApneaLink™ Air testing equipment for your convenience.
What if I don’t return my ApneaLink™ Air at all?
If you do not return the ApneaLink™ Air testing equipment, you or your medical insurance will be liable for the cost of replacement and billed up to $4,995. We understand that life happens and people get busy. If you anticipate a delay, remember to call us at 888-240-7735 so we can arrange an extension.
ApneaLink™ Air Home Sleep Testing Device Instructional Video
Find out how to use the ApneaLink™ Air Home Sleep Testing Device with this instructional video.
*Instructions are also available to download in PDF format.
24-Hour Test Support
If you have any questions or require assistance with your device, please email us at Help@EzSleepTest.com
or call our toll-free 24-hour patient support hotline at 855-713-3593.
In the event our patient support team is busy assisting other patients, leave a clear message with your name and phone number.
An Ez Sleep patient care representative will return your call in 15 minutes or less.
