When the battery gets very low the device goes into a warning mode where it blinks an amber light and it vibrates once every five seconds, regardless of position. This indicates that the device needs to be charged.

Yes. To do this, connect the device to your computer and go to the website. Click Register & Manage. When the Register & Manage page opens, in the Start Position Feedback box, check the box for No Feedback, then click Save. The device is now set to record without providing feedback vibrations. After a night or two like this to test, be sure to come back and change the setting back to “After 15 minutes” or “After 30 minutes”.

This can happen if during the upgrade process the device is unplugged before the upgrade is complete. The data can be restored, just connect the device to your computer, go to www.NightShiftTherapy.com and click Portal. When the portal loads and the device is found, click the Register & Manage button. When the Register & Manage page opens, click the Restore Study Data button.

Contact your dealer to purchase a replacement strap. In order to avoid this problem in the future, be sure to unclasp the strap by bending at a 90° angle, like snapping a stick. Do not pull apart, it stretches the material and causes it to tear.

When the device is turned on, it will vibrate 1-3 times and blink 1-3 times depending on how many nights of data the device can record. The device will then continue to blink for 5 minutes. After 5 minutes, the LED will display a solid green light which means the device is recording as expected.

Most likely, something is not correct with your Java set up. Open the Night Shift Therapy Portal and click on the ‘Help Connecting to Device’ button. An instruction sheet will open in a new tab that will instruct you on how to configure your computer.

This message appears when the device has timed out. If the device has been plugged into the computer for longer than 10 minutes, then the portal will ask you to update the date and time. If you unplug the device and plug it back in the message should disappear and the correct date and time should be present. Additionally, if the device is not used for one month or more the date and time will need to be reset prior to the next use in order for the correct date and time to appear on the report.

The reports open in your browser’s PDF viewer. Every browser presents buttons for printing and saving the PDF and the location of these buttons is different for every browser and every version of that browser. For Google Chrome, Opera, and Internet Explorer, scroll to the bottom of the report page and hover the mouse in the lower right side (Chrome) or lower center (Internet Explorer, Safari, and Opera) of the report page. A row of buttons should appear allowing you to print and/or save the report. For Firefox, the print and save buttons appear on the upper right side of the report page.

These can be different due to the resolution of your monitor and browser. Each line on that graph represents 30 seconds, so there are a lot of lines for a whole night of data. Depending on the resolution of your monitor and browser, sometimes some of these lines are not shown. In addition to this, the difference is also sometimes caused by the time period during which the vibration occurred. Each line represents 30 seconds, so if at any time during that 30 seconds a vibration occurred, we mark that line as red. However, if two or three vibrations occurred in the same 30 seconds, we still mark that one line as red. In this case, the number of red lines would be less than the Number of Supine Attempts presented.